Support
Frequently asked questions
Registration, attendance, and how a certificate is issued, delivered and verified.
On this page
While its status is still Scheduled and its seat capacity has not been reached. Once the session has run, registration is closed - though the organiser can still record that you attended.
No. Registering holds a seat, not a certificate. A certificate is issued on the strength of recorded attendance, and only where that attendance reaches the minimum stated on that webinar's page.
When the organiser closes the webinar. No automatic process runs when the end time passes, so the gap between the session finishing and the certificate arriving depends on when the organiser does it.
On the My webinars page, once you have registered and signed in. It is never shown on a webinar's public page.
By opening the verification page and entering the code printed on the certificate, or by opening the verification link the certificate carries. They need no account.
Yes, and that is the point. The verification page answers that it has been revoked. Answering not found would read as a typo when in fact there is an answer.
Write to the team through the Contact page and include the certificate code. The printed name comes from what you entered on the registration form and is frozen at the moment the certificate is issued.
No. The design is snapshotted into the certificate at the moment of issuance, so editing the template afterwards only affects certificates issued from then on.